Refund & Return Policy
At VAAKSHI GROCERY PRIVATE LIMITED, customer satisfaction is our top priority. We strive to make every shopping experience smooth and worry-free. If you are not completely satisfied with your purchase, we are here to help with a simple and transparent return and refund process.
1 Eligibility for Returns
You may request a return or exchange if:
- The product is unused, unwashed, and in original condition
- All tags, labels, and original packaging are intact
- The return request is raised within 7 days of delivery
Returns will not be accepted for:
- Products showing signs of wear, alteration, or damage after delivery
- Innerwear, accessories, or discounted / clearance items
- Customized or personalized products
2 Return Process
- Email us at contact@vaakshimart.net with your Order ID, product name, and reason for return
- Our support team will review your request within 24–48 hours
- If approved, return pickup or courier instructions will be shared
- Once received and inspected, your refund or exchange will be processed
3 Refund Process
After inspection, you will be notified via email. Refunds are processed as follows:
- Prepaid Orders: Refunded to the original payment method within 5–7 business days
- COD Orders: Refunded via bank transfer or store credit, as applicable
- If your refund is delayed, please check with your bank or payment provider before contacting us
4 Exchanges
We offer size or product exchanges for eligible items. If the requested product is unavailable, you may opt for store credit or a full refund.
5 Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at contact@vaakshimart.net, along with clear images or a short video.
We will arrange a replacement or refund at no additional cost.
6 Order Cancellation
- Orders can be canceled within 24 hours of purchase if not yet dispatched
- Once shipped, cancellation requests cannot be processed
- You may initiate a return after delivery if eligible
7 Non-Returnable Products
- Innerwear and undergarments
- Socks, caps, and fashion accessories
- Discounted, clearance, or final-sale items
- Gift cards or digital vouchers
8 Shipping Costs for Returns
- If the product is damaged, defective, or incorrect, we bear the return shipping cost
- For size issues or change of mind, return shipping costs are borne by the customer